Shipping

Understanding shipping timelines is crucial for customers seeking mobility solutions. At Motus Medical Ltd, we prioritise transparency in our shipping policies to ensure that customers are well-informed about the delivery of their products.

For standard products, we offer free Shipping, with an estimated delivery time ranging from 3 to 18 business days. This timeframe accounts for processing and transit times, which can vary based on the destination and logistics involved. It is important to note that while we strive to meet these timelines, external factors such as weather conditions or logistical challenges may occasionally cause delays.

In the case of prescriptive products, the delivery costs are £145 and the timeline extends to between 20 to 30 business days. This longer duration is due to the additional building and processing required for these specialised items. Customers should plan accordingly when ordering prescriptive products to ensure they receive their items within their desired timeframe. Prescriptive products will be hand delivered by your Motus Medical product assessor

We recommend that customers track their orders using the tracking information provided upon shipment. This allows for real-time updates on the status of the delivery, ensuring that customers can anticipate the arrival of their products.

In summary, our shipping policies are designed to provide clarity and reliability for our customers. With free shipping options available for both standard and prescriptive products, we aim to enhance the overall experience of purchasing mobility solutions. Should you have any further questions regarding shipping or delivery times, please do not hesitate to reach out for assistance.